QTI ESI Products

ESI is a privately held corporation with headquarters in Plano, Texas, just outside Dallas. Rapid growth, stable management, and innovative technology have characterized ESI since its founding in 1987. ESI designs and manufactures high-efficiency, low-cost business communications products. These products have earned numerous product awards from industry publications.

Because ESI is an independent U.S. manufacturer that designs its own combined business communications systems, each ESI product is aggressively priced and possesses unique, leading-edge features. Market agility allows ESI to meet industry needs more efficiently than larger companies can, and advanced product design gives ESI a competitive edge over more limited competitors. Cutting-edge technology, award-winning products and a progressive vision define the ESI difference.

Handling an active office’s phone traffic is an incredibly demanding task, particularly for an attendant who has other duties as well. That’s why ESI created VIP PC Attendant Console. Built on the incredibly full-featured VIP Professional software platform, VIP PC Attendant Console is ready to give even the busiest attendant the tools to handle call traffic and help keep the office running smoothly.

Most ESI phone systems include built-in automatic call distribution (ACD). While that’s always been an easy-to-use boost to any office’s productivity, ESI has now made it easier still — with VIP ACD. As is true for other members of ESI’s VIP family of PC applications, VIP ACD has a familiar, intuitive Windows® user interface. This requires less training for supervisors and agents. VIP ACD helps your business: Monitor ACD performance, Manage quality and maintain agent effectiveness, Use historical statistical reports, Secure text-messaging, Auto-recording capability and Compatibility with both standalone and Outlook-integrated versions of VIP PC Attendant Console, VIP ACD, and VIP Softphone

The mobility that Bluetooth® technology provides and the power of your ESI Communications Server have been combined to improve your productivity. Two ESI Bluetooth Voice Integration products offer unique capabilities to make you more efficient: ESI Cellular Management lets you manage your cell phone calls along with your normal business calls, all from your desktop phone. The ESI Bluetooth Headset Interface lets you use any compatible Bluetooth headset with your ESI 48-Key Feature Phone.

Only ESI can offer this amazing risk reduction solution that works with your properly equipped ESI Communications Server1 to provide call logging and recording, monitoring via live and recorded video, call detail analysis, data storage and archival, and much more.

VIP (Visually Integrated Phone) is available in both Outlook®-integrated and standalone (SE) versions, and comes in two “flavors”: the basic VIP and VIP Professional. Each configuration is licensed independently, with easy migration from VIP to VIP Professional. Each lets you intelligently do the following from your PC’s screen:

Manage your telephone calls; Manage your voice mail; Organize your contacts; Log all your inbound and outbound calls; Quickly program your ESI Feature Phone

With VIP Professional, you also get:

Enhanced, more informative user interface; Secure text-messaging; Auto-recording capability3; Compatibility with Outlook-integrated and standalone versions of VIP PC Attendant Console, VIP ACD, and VIP Softphone

ESI Presence Management is a hardware and software solution incorporating an innovative combination of RF scanning technology and ESI’s business communications systems. Now even small and medium-sized enterprises can reap the benefits of:

Presence indication; ESI’s Personal Call Routing; Access control; Documented tracking of users’ work hours and attendance history.

ESI Presence Management is offered as a basic doorphone solution for addressing basic entry and exit applications, and as an advanced supervisory solution utilizing RFID technology to provide access control and personnel location. Optional third-party PC software for time and attendance management further enhances what this amazing product. And, to maximize its value to you, you can team ESI Presence Management with ESI Media Management on a properly equipped ESI Communications Server1.